Chess Goat
Refunds
You pay $5 once for a report. We refund you in full if:
- your report doesn’t arrive, or we can’t analyze your account;
- the report is wrong, for example it analyzed the wrong games or the numbers don’t match your games.
Goat Pass
Not for you? Email us within 7 days of your first payment, monthly or yearly, and we’ll refund it in full, no questions asked. Cancel any time from “Manage” on the Learn page and you won’t be charged again. If you forgot to cancel and haven’t used the Pass since the renewal, email us within 7 days of the charge and we’ll refund it.
How to ask
Email hello@trychessgoat.com from the address you paid with and tell us what went wrong. Refunds go back to your original payment method through Stripe and usually show up within 5–10 business days.