---
title: "Refund policy | Chess Goat"
description: "Full refund if your $5 Goat Report doesn’t arrive or is wrong. Goat Pass: refunded in full within 7 days of your first payment, and you can cancel any time."
canonical: "https://trychessgoat.com/refunds/"
last_updated: 2026-11-04
---

[![Chess Goat logo](https://trychessgoat.com/favicon.svg)Chess Goat](https://trychessgoat.com/)

# Refunds

Last updated November 2, 2026

You pay $5 once for a report. We refund you in full if:

-   your report doesn’t arrive, or we can’t analyze your account;
-   the report is wrong, for example it analyzed the wrong games or the numbers don’t match your games.

## Goat Pass

Not for you? Email us within 7 days of your first payment, monthly or yearly, and we’ll refund it in full, no questions asked. Cancel any time from “Manage” on the [Learn](https://trychessgoat.com/learn/) page and you won’t be charged again. If you forgot to cancel and haven’t used the Pass since the renewal, email us within 7 days of the charge and we’ll refund it.

## How to ask

Email [hello@trychessgoat.com](mailto:hello@trychessgoat.com) from the address you paid with and tell us what went wrong. Refunds go back to your original payment method through Stripe and usually show up within 5–10 business days.

[Home](https://trychessgoat.com/)[About](https://trychessgoat.com/about/)[Contact](https://trychessgoat.com/contact/)[Developers](https://trychessgoat.com/developers/)[Discord](https://discord.gg/cD5f2DqTtN)[Terms](https://trychessgoat.com/terms/)[Privacy](https://trychessgoat.com/privacy/)[Refunds](https://trychessgoat.com/refunds/)[hello@trychessgoat.com](mailto:hello@trychessgoat.com)